Support

01Contact us

Email cn@sitrep.us. Tell us your device model, iOS or macOS version, what both devices were doing, and the Support ID shown in Settings → Account if you have an account.

WW Ventures Ltd, 440 N Wolfe Rd, Sunnyvale, CA 94085, USA.

02Report abuse

In a chat, open the ⋯ menu and choose Report, or long-press a message and choose Report. SIGLINK opens an email to us with the person’s callsign and, if you reported a message, that message. Add what happened and send it.

We review every report within 24 hours.

03Block someone

Open the ⋯ menu in a chat and choose Block, long-press one of their messages and choose Block, or choose Report and Block when reporting. To undo it, open the same menu and choose Unblock.

04Delete a chat

Long-press a chat in your list and choose Delete conversation, or go to Settings → Backup → Delete Chats. Each delete is confirmed with Face ID, Touch ID or your passcode, and can’t be undone.

05Delete your account

Go to Settings → Account → Delete Account. This permanently removes your account, email and encrypted backup from our servers.

To also remove your device record and mailbox, email cn@sitrep.us with your Support ID.

06What you need

• An iPhone with iOS 17 or later, or a Mac;
• WiFi and Bluetooth switched on, with another SIGLINK device nearby. You don’t need to be joined to a network or have internet;
• SIGLINK open on both devices for full messaging and direct calls. In the background, short messages can still arrive over Bluetooth;
• An internet connection on both devices to call someone out of range;
• The Local Network permission allowed. If you declined it, turn it on in the Settings app under SIGLINK.

07If nobody shows up

Check that SIGLINK is open on both devices, WiFi is on and Local Network is allowed. Guest, hotel and café networks often block devices from seeing each other, so try moving away from that network or closer together.

08Privacy and terms

See our Privacy Policy and Terms & Conditions.